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How th33 Handles Your Personal Information

This policy covers what data we collect when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and use our platform — and what we do with it.

Data collected only where necessaryTouch 'n Go eWallet, Boost, GrabPay transactions coveredYour right to access and correct your dataAccount security practices outlinedContact path for data requests

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DATA REQUEST CONTACT

How to Reach Us About Your Data

If you want to access, correct, or delete data we hold about your account, our support team handles these requests directly. Send a message through live chat or email with your registered account details and the specific request — we will confirm receipt and follow up within a reasonable timeframe. For account-specific issues like a disputed GrabPay transaction or an incorrect account record, live chat is the quickest path.

Data We Collect and Why We Use It

th33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, phone number, and the details needed to verify your account. During transactions — whether you top up via Touch 'n Go eWallet, Boost, or GrabPay — we log the amount, timestamp, and reference number to reconcile your

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wallet balance and handle any disputes. We do not store your full e-wallet credentials or PIN. We also collect device identifiers and session data to keep your account secure across mobile and browser. This technical data helps us detect unusual login attempts and protect your account
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from unauthorised access. If you contact our support team, that conversation is retained so we can track your issue from start to resolution. Data collected is processed only to the extent required to operate your account and is not sold to third parties. Access to your
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data is restricted to staff who need it to perform their role. Where local law requires or permits disclosure to a regulatory authority, we comply — availability of our platform depends on local law and applies only where permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We apply SSL encryption across every page and transaction on th33, so data moving between your device and our servers — including e-wallet references from Boost or Touch 'n Go eWallet — stays protected in transit. Internally, access controls limit which staff can view account records, and audit logs track those actions. We keep your data only as long as it is needed for account operation or as required by applicable law, after which it is deleted or anonymised.

Cookies and Session Data

We use cookies to keep you logged in across sessions and to remember your device. You can clear these via your browser settings, though doing so will require you to log in again.

Payment Data Retention

Transaction references from Touch 'n Go eWallet, GrabPay, and Boost are retained for reconciliation and dispute handling. We do not store full wallet credentials or account PINs at any point.

Account Security Steps

Login uses OTP verification sent to your registered mobile number. If our system detects a new device or unusual session, an additional confirmation step is triggered before access is granted.

Data Correction Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate records, or ask for deletion where no legal retention obligation applies. Contact support to start the process.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about how your personal data is managed on th33. If your question is not covered here, reach out through live chat or email and we will respond with a clear answer tied to your specific account situation.

We collect your name, email, phone number, and identity verification details. Payment references from Touch 'n Go eWallet, Boost, or GrabPay are also logged when you transact.

We do not sell your data. We share it only with service providers who help operate the platform — such as payment processors — and with authorities where local law requires disclosure.

We retain your data as long as your account is active and for any period required by applicable law after closure. Data no longer needed is deleted or anonymised on a rolling basis.

Yes. Contact us via live chat or email with your registered account details and request your data. We will compile and send what we hold about your account within a reasonable timeframe.

Send a deletion request to our support team. We will remove data that is not subject to a legal retention obligation. Some records — such as transaction logs — must be kept under applicable rules.

Cookies keep your session active and remember your device across visits. You can disable or clear them through your browser settings, but this will log you out and require you to authenticate again.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How th33 Handles Your Personal Information

How to Reach Us About Your Data

Data Handling, Cookies, and Account Security

Cookies and Session Data

Payment Data Retention

Account Security Steps

Data Correction Rights

Frequently Asked Questions About Your Privacy

01 What personal data does th33 collect when I open an account?

02 Does th33 share my data with third parties?

03 How long does th33 keep my account data?

04 Can I request a copy of my personal data?

05 How do I ask th33 to delete my data?

06 Why does th33 use cookies and what can I do about them?

Privacy Policy

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